Policies – The Hen House
Stories

The latest news, stories and more from The Hen House team, mums and friends.

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COVID-19 – what to expect

Play sessions are for 60 minutes or 90 minutes only and must be pre-booked online. • We will be cleaning the soft play, role play area, café and other touch points in between play sessions. • Only eight bookings will be taken per session to allow for social distancing measures. • Prices are slightly higher […]

Wraparound Care Admissions policy

The Hen-House is open to all children between the age of 4-11 from Grayswood, Witley Infants and St Mary’s, Shackleford schools. We operate the breakfast and after school clubs during Surrey term time. All bookings are on a first come, first served basis. A waiting list is in place for fully subscribed sessions, also operated […]

Wraparound Care Concerns and Complaints

We encourage parents to approach us as soon as they have a concern or complaint. This is because we believe we can ‘nip any potential issues in the bud’ before they become a real problem. If this does not have a satisfactory outcome, or the problem recurs, the parent should make an appointment to see […]