Description
Soft Play Terms & Conditions
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Waiver Requirement: All guests must have a signed waiver on file before using the soft play equipment. This must be completed before your first visit and updated annually.
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Supervision: Children must be supervised by a responsible adult at all times while using the soft play area. The Hen House staff are not responsible for supervising children.
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Age Range: Our soft play area is designed for children aged 0–8 years. Please ensure older siblings respect this age limit for the safety of all guests.
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Footwear & Clothing: Socks must be worn by both adults and children inside the soft play area. No shoes or bare feet are allowed. We recommend comfortable, non-restrictive clothing for safe play.
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Food & Drink: Only food and drink purchased from The Hen House café may be consumed on the premises, due to allergy and safety considerations.
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Illness: Please do not bring your child to play if they are unwell or showing symptoms of contagious illness. We reserve the right to refuse entry if we believe a child is unwell.
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Respect & Kindness: We expect all families to treat one another, and our team, with kindness and respect. Any aggressive or unsafe behaviour may result in being asked to leave.
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Sensory Room & Activity Space: These areas are available at certain times and may be used for classes or private sessions. Please check availability with a member of staff.
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Private Hire & Early Closures: From time to time, we may need to end your session early due to private hire. You will always receive a minimum of 1 hour of play.
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Safety: Please report any accidents, concerns or damaged equipment to a staff member immediately so we can ensure a safe environment for all.
The Birthday Child Experience
Include the birthday child in the soft play booking above. On top of what’s included with normal soft play entrance the birthday child will receive:
🎤 Their name on our TV wishing them a very happy birthday!
🎁 A small wrapped present on the table (you get to pick from a few options)
🎈 A balloon for the birthday boy or girl
🍰 Sweet treat from our bakery items
Everyone else in the group pays normal entrance and there is just a small additional charge for this experience for the birthday child.
