Frequently asked questions – The Hen House
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The latest news, stories and more from The Hen House team, mums and friends.

Where’s the nearest parking?

The closest parking is the Waitrose car park which is access off of Haslemere High Street by turning left just before Brewers decorating shop. Alternatively, Chestnut Avenue and Tanner’s Lane car parks are both located within a 5-minute walk and are cheaper.

How do I find your entrance?

Our front entrance faces into the Waitrose car park. You won’t be able to access us from Lower Street so please go down the little ramp by the side of Meercuts barbers and we’re half way down the ramp on the left hand side, in between The Hair Chair and Fired Earth.

How much is it and how long can I stay?

We offer two 60 minute slots and three 90 minute slots everyday. Babies (6m-1yr) £3 – 60 mins, £5 – 90 minsChildren (1year+) £6.95 – 60 mins, £8.95 – 90 mins

I have complicated dietary requirements please can I bring my own food?

No, it wouldn’t be fair to follow one rule for one and one rule for another. Our kitchen team are experienced with catering for dietary requirements. We are used to catering for vegan, nut, dairy, gluten and pork free birthday parties. If you’re concerned, we recommend contacting us before your visit to talk through your […]

Why can’t I bring my own food?

Health and Safety is absolutely paramount at The Hen House and have a responsibility to our customers to ensure we know what food products are on the premises at all times. We pride ourselves on being a nut free environment and in order to make this claim we need to monitor what comes onto the […]

What do I need to bring?

Please bring socks for you and your children, they are required to enter our soft play. For the time being, please also bring a face covering for everyone over 11 years old. Anything else if up to you!

Why do I have to pay for my baby?

We appreciate that babies will interact less with the soft play equipment and that’s why they pay less to enter and are free when visiting with a sibling paying full price. However, our designated baby area and baby changing facilities cost money to maintain. We rely on café sales in order to keep our soft […]

What age can I start to visit from?

Our equipment is aimed at 0-8 year olds. If you’re bringing your baby for the first time we would recommend arriving before 10am or after 2pm as this is when we’re quietest.